The SMM Group’s core business consists of mineral resources, smelting and refining, and materials. In addition to manufacturing and selling metal ingots made from excavated and refined ore, we process metal ingots and other incidental substances, drawing out the potential of each individual material, and sell them as semiconductor material and advanced material. To improve the quality of such materials, we established quality policies for each business division based on our company-wide quality policy. Further, through product safety and compliance with product-related laws and regulations, we manufacture products with superior safety, environment and quality levels that only our Group can provide thanks to an integrated production process from upstream ore excavation to downstream raw materials and products.
Provide quality to satisfy our customers through continual improvements of quality assurance and control systems.
SMM is committed to creating and operating quality management systems at each business site to reflect quality policies established by our business divisions.
In order to utilize the quality management systems at each business site even more effectively, the Quality Assurance Department compiled and issued the SMM Quality Standards in January 2016 as the SMM Group-wide ideal for quality control.
SMM Quality Standards briefing session
Going forward, based on the SMM Quality Standards, each business site will establish targets to be achieved each fiscal year in line with the circumstances to raise the quality control level. The Quality Assurance Department will also provide support by implementing twice yearly training for quality control officers at business sites so that they understand the background to the content of the SMM Quality Standards and take what they learned in training back to their business sites to raise the quality control level independently. In addition, achievement of quality control levels will be confirmed through second-party audits.
Small-group activities training
To maintain consistent customer satisfaction in quality, it is necessary to nurture employees who can respond to ever changing demands and circumstances. Therefore, we are stepping up “minipro” improvement activities and small-group activities to firmly establish a culture in which employees identify and improve on-site issues independently, paving the way to organizational growth.
At the SMM Group, we accurately determine the effects of products and services on health and safety so that we can seek improvements through organized implementation and link management systems covering the environment (considerations toward and improvements to local and global environments), occupational safety (safety of business processes) and quality (satisfaction from product use). Almost all our products are subjected to this integrated cycle to ensure the improvement of total quality.
Most items in the SMM Group product lineup are supplied as raw or processed materials for use by customers for manufacturing. Information customers require in order to handle our products properly from safety and environmental perspectives, as well as information needed to enable them to supply final products, is basically communicated in product specifications at the time of contracting, during technical discussions and via product inspection certificates and SDS, based on prior and the latest information, proprietary knowledge and necessary studies.
SMM products supplied as final products to customers are carefully designed, incorporating considerations toward safety and environmental compatibility, and are only delivered after thorough trials and inspections carried out during their manufacture.
We make sure that information utilized for the above is always appropriate through management systems, reviewing it based upon the latest technology, laws and regulations and demands from customers. In FY2015, there were no violations to laws or regulations regarding our products and services.
We also conduct surveys linked to life cycle assessments (LCA) for copper, nickel and zinc through substance-specific associations.
|Information requiring disclosure||Applicable products/services|
|The sourcing of components of the product or service||All products/services containing substances requiring management under legislation while no such information requirement is addressed to our main products (raw materials and internally-processed materials).|
|Content, particularly with regard to substances that might produce environmental or social harm||All products/services containing substances requiring management under legislation|
|Safe use of the product or service||All products/services containing substances requiring management under legislation|
|Environmental/social harm from disposal of the products||All products/services containing substances requiring management under legislation|
As for raising the level of customer satisfaction, first we will improve methods of measuring and evaluating customer satisfaction and then work to increase customer satisfaction through effective measures after accurately identifying the issues at hand. To that end, accurate and ample communication with customers is crucial. By keeping stakeholders in mind, we build products with quality, improving the yield of our products and contributing to resource and energy reduction efforts.
All employees are aligned toward the objectives and future direction, and actively take part in reaching targets, so we are able to achieve quality that customers trust completely. This requires decisions and implementation based on facts obtained through external and internal communication. To ensure this is done, we will continue to implement initiatives to effectively utilize the quality management system through various activities based on the SMM Quality Standards, including quality management education for the manager of each site.
Further, regarding product safety and information disclosure, we are providing information on substances contained in our products and materials and we will work to strengthen systems for accurate and rapid responses to customer requests.